Our school focuses on three guiding principles:
- teachers who are also active professionals
- advanced equipment
- an institution with a human face: the school offers services to help students in difficulty.
Successfully pass your first year in Computer Graphics
Service d’Aide à la Réussite (Student Academic Support Office)
Advisor: Marie Gouvars
Tel: 0032 81 24 70 39
Email: marie.gouvars(Remplacez cette parenthèse par le signe @)coordination.heaj.be
In order to help succeed in your first year in higher education the Student Academic Support Office offers different activities and services. You will find more information about this below.
Maximize your chances
Get prepared before the start of the academic year: preparatory courses (early September)
Any student starting their first year can take preparatory courses. Their objective is to facilitate the transition to higher education.
During this week you will have the opportunity to:
- review important elements in some subjects (English, drawing, maths, computer science)
- discover before the others the environment in which you will attend classes
- establish initial contacts with other students and some teachers
- learn about your new ‘job’ as a student
- identify possible weak points and discover the way to remedy them
Which are the assets to succeed in your first year?
The failure rate in the first year of higher education is fairly high. So what are the assets necessary to succeed? Here are some:
- get to work spontaneously without waiting for external deadlines
- don’t miss classes
- go further than the minimum requirements with additional research (for example, follow our cultural agenda on Twitter)
- take the initiative to exchange with teachers and students
- make the subject yours in details
- adapt your way of working
- believe in your own abilities
(Source : ROMAINVILLE M., Problèmes de pédagogie relatifs à l’enseignement supérieur, P.U.B., 2005)
Efficient ways of working to get through it
It is sometimes difficult to adapt to the new requirements, the more sustained pace and the more important workload in higher education.
To face all these new things you will have to develop efficient ways of working: managing your time, organizing your work, taking notes, memorizing,…
In order to help you improve your method, several workshops are held during the year:
- taking notes
- preparing and managing assessment/examination periods
- organizing yourself and managing your time
- understanding instructions and answering exam questions
You can also find some advice in the information sheets below (in French):
- Préparer sa session (pdf, 97 ko)
- Gérer sa session (pdf, 65 ko)
- Mémoriser (pdf, 66 ko)
- Gérer son stress (pdf, 108 ko)
- Répondre à un examen théorique (pdf, 30 ko)
- Prendre note (pdf, 65 ko)
- Gérer son temps (pdf, 143 ko)
- Résumer (pdf, 50 ko)
Our institution is there to help you succeed
- by organizing remedial help in English, drawing, programming, maths (in the evening or during the day all year round).
- by organizing supervised lab sessions during which you can use the school computers and receive advice from your teachers (4 evenings a week from 6.30 to 9.30 pm all year long and during the day in the week before the exams).
- by publishing online self-assessment tests that enable you to assess your knowledge in some subjects (maths, English, programming).
- by holding ‘work method’ workshops at different times of the year (see above).
- by giving you the opportunity to get an appointment with the Student Academic Support advisor to get answers to your questions, to ask for advice, to share your worries,…
Key moments of the year
September 15: start of the academic year!
Various activities are held during the first weeks of the academic year.
The academic year starts on September 15: the new students are welcomed by the Head of department and the educational team in the morning.
During the first academic week you will attend an information session about the Student Academic Support Office and the Financial Support Committee and this will also allow you to discover the school and your class.
A mentoring activity is held at the end of September. This activity allows first-year students to meet second-year and third-year students who have accepted to become their mentor, i.e. to give them advice, to share their experience and to support them during this first year in computer graphics, and this in a friendly atmosphere.
January: first assessments
The January assessments are held at the end of the first term (four months).
These assessments can lead to exemptions, i.e. they allow you to be exempted from the whole or part of a course subject (and they are not taken into account in case of failure).
This means that the assessment period is your chance to make your examination period in June much lighter: seize it!
February: after the assessments, a first review
You’ve got your results. Do they surprise you? Had you assessed yourself correctly? If your results are not satisfactory, the most important thing to do is to identify the problems: your way of working was not efficient, you did not understand the subject correctly, you did not memorize enough, you did not master some technical skills correctly,… Whatever the reasons, it is not too late to react. Remedial sessions, evening lab sessions and ‘Work methods’ workshops continue being held in the second term.
Would you prefer to reorientate your studies?
After your January assessment period, do you get the impression that you haven’t chosen the studies that suit you? Would you prefer to reorientate your studies? The “Rebond” (rebound) training can help you. This training is aimed at first-year higher-education students who would like to give up their current curriculum and make the most out of the second term. Different modules will allow your to build a new study or professional project and to check if it is relevant and feasible. If you wish to participate in this, you can register in February with the student academic support advisor.
June: first examination period
The regular student can automatically participate in the first examination period taking place in June. Contrary to the January assessments, examinations are organized for all the courses in the curriculum. The number of exams is thus more important and a good preparation is therefore really necessary.
August: your last chance
The regular student who failed in the first exam period can register for the second exam period in August. This means you have a second chance to pass your first year successfully provided you get to work rapidly and persevere all the way through.
Efficiently preparing and managing your exam period: some advice
Whether for the January assessments, June or August exam periods, efficiently preparing your exams is an essential step: preparing your study materials (plans, summaries, syntheses), planning your work,… If you prepare this efficiently, it will be easier to manage your exam period and you will be less stressed.
In the week before the exams don’t forget to create a nice work environment, to eat healthily, to sleep enough, to have some breaks,…
The information sheets below (in French) can help you with these key moments:
Do you need financial, administrative or relational support?
Student welfare officer: France Demeure
Email: france.demeure(Remplacez cette parenthèse par le signe @)adm.heaj.be
The Social Service aims to promote student welfare. This is why the student welfare officer, Ms France Demeure, is available for any administrative (e.g.: how to get back family allowance, how to ask the CPAS – Belgian welfare office – for a minimum guaranteed income, how to obtain a grant from the Belgian French community, what steps to take to obtain the recognition of qualifications,…), relationship (need to confide), or financial problem (e.g.: difficulties to pay for school materials,…).
- You are a grant holder;
- You are not a grand holder but you satisfy the financial requirements to receive a grant at the time of the request for financial support;
- You come from a household with only one income;
- You receive a minimum guaranteed income or unemployment benefits;
- You come from a large family;
- You or a family member are faced with a health problem putting a strain on the family budget;
- Your family is in a process of debt mediation;
- You are forced to find another accommodation than your family home;
- You have important travel costs;
- You or your family circle are faced with important, unforeseen or unexpected expenses;
- Unexpected deterioration of your own or your family’s financial or social situation;
- You are faced with important expenses linked with mobility;
- You are recognized as a student with low income.
As soon as a student is officially registered (i.e. has completed the registration file with the secretariat and paid the registration fees), he or she can contact the student welfare officer.
In two meetings, they will define together the necessary budget for the academic year and how to cope with it. On the basis of the documents provided by the student, the student welfare officer will set up an anonymous case that will be presented in the next meeting of the Conseil Social (Financial Support Committee). A specific amount of money will then be granted to the student (in the form of a donation or of a grant advance).
Frequently asked questions
- As a foreign student, what health care coverage can I benefit from?
- Except for French students who can be covered in France until they are 20, each student must have a health care insurance in Belgium. The basic student contribution covers the partial repayment of the services offered by a contracted doctor and of medicine. Several kinds of mutual health insurance companies offer this coverage but in general they are all the same. You only have to choose between the neutral, socialist, Christian,… insurance company.
For example the socialist health insurance offers a basic registration for 7€ per month.
- I have difficulties paying for my studies, what grants can I receive?
- Depending on your nationality, your place of residence and your income there are several possible grants and you can combine them. Here are a few examples:
- grant from the “service des allocations d’études de la Communauté française”
- grant from the Crous in France
- grants for work placements abroad
- welfare support from the school
- grant for students domiciled in the province of Brabant
- grant from the CAN (National Broadcasting Centre)
In order to ensure you meet the requirements to benefit from these grants, you are advised to contact the student welfare officer of the Haute Ecole.
- What do I have to do to introduce a request for financial help to the Financial Support Committee of the Haute Ecole?
- You just have to contact the student welfare officer, France Demeure, and bring evidence of your financial resources. There will be two meetings:
First an individual discussion to get a global understanding of your situation and to determine the support you need and possible resource persons;
Then a second meeting where you will provide the additional documents that are required to complete your case.
- How can I meet the student welfare officer?
- At the beginning of the year it is preferable to make an appointment. This way you will not have to wait unnecessarily. During the academic year France Demeure is present at the computer graphics department every Monday and Friday between 9am and 2pm. If this timetable doesn’t fit with your classes you can also make an appointment to meet her in the afternoon between 2 and 4.30 from Monday to Friday.
- Is confidentiality guaranteed?
- Absolutely. As you are over 18, there will be no report to your parents unless you ask for it.
The student welfare officer is also bound by professional secrecy. This means that when your case is debated in a meeting at the Financial Support Committee, your name will never be mentioned.
- Are there sanctions in case of failure?
- Not at all. To benefit from the school’s welfare support, all you need is to be officially registered as a regular student. In other words the student secretariat must have your complete administrative file and your registration fees must be paid. You are expected to attend classes and exams regularly. In case of failure, the financial support that you have received does NOT have to be repaid.
- Is welfare support repayable?
- There are two kinds of financial support from the Financial Support Committee:
- a real study grant, paid in two instalments over the year. This cannot be repaid.
- a grant advance: when the study grant from the ‘service des allocations d’études’ (SAE) from the Communauté française takes too long to be paid, the Financial Support Committee can grant you an advance of 400€. Once you’ve received the grant from the SAE, the advance received will be re-evaluated. It can be turned into a non repayable donation (with a possible supplement) or into a loan with a repayment that can be spread until June of the same academic year.
- Does the Social Service only deal with students with financial problems?
- No. The aim of this service is to provide students with a positive support so that you can study in optimum conditions. The role of the student welfare officer is to listen to you, to inform you, to reorientate you socially and to help you with administrative steps.
France Demeure is working for you and with you.